SafeLook — Support

Contact

For questions or bug reports, please contact us here. It helps to include your device (iPad / iPhone), iOS version and the type of file you tried to open.

FAQ

How do I add materials?

Files app: put files in “On My iPad (On My iPhone) › SafeLook”. ZIP files are unpacked when you return to the app. You can also copy from Google Drive, OneDrive or a USB drive in the Files app.
Share menu: open an attachment in Mail, Google Classroom, Teams and similar apps, then choose SafeLook.
+ button: tap + in the top corner and pick files or a folder.
Drag and drop (iPad) and AirDrop (from a Mac) also work.

CSS or images are missing

Add the page together with the files it uses, as a folder. On a Mac, right-click the folder and choose Compress to make a ZIP. For safety, images, fonts and scripts on the internet (such as CDNs) are not loaded — include them in the folder instead.

Which file types are supported?

HTML, PDF, images (JPEG, PNG, GIF, HEIC and more), video (MP4, MOV), audio (MP3, M4A, WAV and more), text (TXT, CSV, Markdown), ZIP files and folders. Word, Excel and PowerPoint files are not supported.

How can I check that the internet is blocked?

Scroll to “Safety Test” at the end of the built-in “Getting Started” page to see the blocking for yourself. If you deleted it, add it again from About Safety in the app.

How do I keep a child in the app?

Turn on Settings › Accessibility › Guided Access to keep SafeLook open and prevent switching to other apps. Combined with full screen, only the page is shown.

Does it cost anything?

SafeLook is free, with no in-app purchases and no ads.